Keeping you safe. Keeping us safe.
Although all of our London restaurants are back open, we know you may be feeling nervous. At Burger & Lobster, we are committed to making the safety of our guests and staff the No.1 priority.
To keep you safe, there will be sanitiser stations located around each one of our restaurants. We have also reworked our table setups to ensure that you can safely enjoy your B&L experience at more than a metre away from other diners. We are also adhering to government guidelines on groups from different households and from Saturday 17th, we will only be accepting groups where all members are from the same household or support bubble. As well as this, we politely ask all of our guests to wear a face-covering when not seated at your table when dining with us.
All of these measures, and those we've also implemented below, ensure that you can enjoy your meal in a safe and sterile environment:
All of our restaurants have been fully deep cleaned and we will be maintaining a thorough cleaning schedule in each restaurant. All surfaces, including door handles and POS screens, are cleaned regularly with disposable cloths and fully sanitised. The floors will be mopped every two hours using disinfectant chemicals.
No Groups Of 6+
We are adhering to all the current government guidelines on groups and will only be accepting bookings and walk-in of a maximum of six guests. We will also ask guests to confirm that they are from the same household or support bubble.
We have reconfigured all of our table plans to ensure that safe distancing can be maintained at all times. Staff will also be fully trained on best practices and how to manage guests needs from a safe distance. We will also be operating via our online booking system to prevent our guests from having to queue.
The B&L Team will be equipped, where necessary, with face masks and gloves. Each item of PPE will be required to be changed and safely disposed of after two-hours of wear. We ask our guests to wear face coverings when dining with us; they are to be worn whenever not seated at their table.
Hand Sanitiser On Tap
Hand sanitiser will be made available on entry and at every work station for both staff and our guests. We politely ask our guests to make use of this or their own hand sanitiser.
All tables, chairs, plates, crockery, glasses and steel cutlery will be washed and fully sanitised before and after each use. All cutlery, napkins wipes and tableware will be placed in a disposable cutlery pocket on each table to keep fully clean and untouched before guest use. If preferred, disposable Bio Wood cutlery sets are also available upon request.
Not only will we be implementing contactless digital menus and payment technology, but your B&L experience will be fully contactless once you pass the threshold; all doors, bathroom facilities and other common touchpoints will be removed and you will not be required to touch any surface beyond your table.
Harking back to the early days of B&L, our menu will be limited to our Originals (we think they’re the best) and a few other dishes. This is to make sure that our kitchen and other team members can keep their distance whilst keeping your B&L experience as authentic as possible.
Finally, the main thing is we want you to feel fully comfortable. And so if you don’t feel like visiting us right away, that's no problem! You can still get your B&L fix several different ways: We are available on Deliveroo for door-to-door delivery, we will be offering in-store takeaways as well as having launched our DIY Kits - coming with all you need to cook up a storm in the safety of your kitchen.
If you have any questions on the above or want anything clarified, please don't hesitate to get in touch: